This Privacy Policy describes how Colala Mall (“we”, “our”, “us”) collects, uses, and protects your information when you use the Colala Mall Buyer App (“the App”). By using the App, you agree to the terms outlined in this policy.
We may collect:
Full name
Phone number
Email address
Delivery address
Profile details
Payment-related information (non-sensitive)
Items purchased
Booking details for services
Payment method used
Order history
Delivery and service schedules
Device model
Operating system
IP address
App activity logs
Crash reports and analytics
In-app behavior (for improvements only)
Collected (with permission) to:
Suggest nearby services
Enable accurate delivery
Improve customer experience
With your permission, the app may access images and videos so you can:
Upload proof during disputes
Share visuals with customer support
Add media in reviews
We use your data to:
Create and manage your customer account
Process orders and service bookings
Deliver products to your location
Facilitate payments and refunds
Provide customer support
Personalize your shopping experience
Improve app performance and security
Prevent fraud and unauthorized activity
We share only the necessary information required to fulfill your order or service booking, such as:
Name
Phone number
Delivery location
We may share data with:
Payment processors
Logistics and delivery partners
Cloud hosting and storage providers
Analytics and crash-reporting tools
These parties access data only as needed.
We may disclose information to:
Comply with applicable laws
Respond to government requests
Protect the safety and rights of users
We use modern security measures including:
Encryption
Secure servers
Access controls
Regular security assessments
While we strive to protect your data, no method of storage or transmission is completely secure.
Depending on your region, you may have the right to:
Access your data
Request corrections
Request deletion
Withdraw consent
Restrict processing
Export your data
To exercise these rights, contact us at:
[Insert Support Email]
We retain your information:
As long as your account remains active
As required to complete orders
As required by law for auditing and compliance
You may request account deletion at any time. Some records may remain for legal reasons.
Colala Mall is not intended for users under 18 years old.
We do not knowingly collect information from children.
We may use:
Cookies
Device identifiers
In-app analytics tools
These help us:
Improve app performance
Personalize experiences
Understand usage patterns
You may disable some tracking via device settings.
Your information may be processed on servers outside your country.
We ensure all transfers comply with relevant data protection guidelines.
We may update this Privacy Policy periodically.
If we make material changes, we will notify you via the app or email.
For questions or concerns regarding this policy, contact:
Colala Mall
Email: info@colalamall.com