Effective Date: 01/02/26

Colala Mall (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Colala Mall mobile application, website, and related services (collectively, the “Platform”).

By using Colala Mall, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Profile information

  • Login credentials (securely encrypted)

b. Transaction Information

  • Purchase and sales records

  • Order history

  • Payment status (we do not store full card details)

c. Device & Usage Information

  • Device type and operating system

  • App usage data

  • IP address

  • Crash logs and performance data

d. Location Information

  • City or general location (if enabled)

  • Used to improve marketplace relevance and services

2. How We Use Your Information

We use your information to:

  • Create and manage user accounts

  • Enable buying and selling of products and services

  • Process transactions securely

  • Improve app performance and user experience

  • Communicate important updates and notifications

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal and regulatory obligations

3. Payments & Financial Data

All payments on Colala Mall are processed through secure third-party payment providers.
We do not store your debit or credit card details on our servers.

4. Sharing of Information

We may share your information only in the following cases:

  • With trusted service providers (e.g., payment processors, cloud services)

  • To comply with legal obligations or law enforcement requests

  • To protect the rights, safety, and security of users and the platform

  • During business transfers such as mergers or acquisitions

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data only as long as necessary to:

  • Provide our services

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

You may request deletion of your account at any time through the app.

6. Account Deletion

You can delete your account directly within the Colala Mall app:

Settings → Delete Account → Follow on-screen prompts

Once confirmed, your account and personal data will be permanently deleted, except where retention is required by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers

  • Encrypted communications

  • Restricted access controls

While we strive to protect your information, no system is 100% secure.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request data deletion

  • Withdraw consent where applicable

Requests can be made through the app or by contacting us.

9. Children’s Privacy

Colala Mall is not intended for users under the age of 18.
We do not knowingly collect personal data from children.

10. Third-Party Links

The platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Email: support@colalamall.com
Website: https://business.colalamall.com/